Refund policy

Return & Exchange Policy

At Artisan Eyewear, we strive to ensure your complete satisfaction with every purchase. If you wish to return or exchange your item, please review our policy below:

1. Return & Exchange Period:
You may request a return or an exchange within 5 to 10 days from the date of receiving your order.

2. Shipping Fees:
Customers are responsible for all return and exchange shipping costs, unless the item received was defective, damaged, or incorrectly fulfilled by us. Shipping fees are non-refundable.

3. Conditions for Returns & Exchanges:
• Items must be unused, unworn, and in their original condition.
• Products must be returned in their original packaging, including all cases, boxes, and microfiber cleaning cloths.
• Proof of purchase (order number or invoice) is required.

4. Refunds:
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed via your original payment method or electronic wallet.

5. How to Request a Return or Exchange:
To initiate a return or exchange, please contact our customer support team via WhatsApp or email with your order number and request details.